“Train people well enough so they can leave, treat them well enough so they don’t want to.” – R. Branson
As a business owner, I am constantly evaluating how I spend my time, what I spend my time on, and what is the return from the time spent on that particular project. When I spend the time training someone, I have a bit of a nag in my mind that fears my investment may run out the door with newly acquired skill sets and some other company is going to benefit from it.
I have read from two different motivational speakers and business consultants that the best decision is ALWAYS to train. Richard Branson (whose quote is above) and Zig Ziglar who said: “The only thing worse than training employees and losing them is to not train them and keep them.”
I can say that ALWAYS deciding to train has paid dividends in not only a more positive and connected team, but for even those that I no longer work with, I have a network of contractors that I can vouch for and KNOW will get the job done in case I ever need to outsource!